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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. In addition, standard shipping has no tracking information or insurance.
You may return most new, unwashed items within 3 days of delivery for a exchange or store credit. We'll also pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us for a return address and instructions
You should expect to receive your store credit or exchange within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us with your order number and reason for return, and we will email you back with the necessary steps. We'll notify you via e-mail of your refund once we've received and processed the returned item.